1. Definitions

“Agreement” refers to any written or electronic contract, including but not limited to the Master Service Agreement, Subscription Agreement, NDA, or any other executed document between the User and Ijadi.io.

“Visitor” means any person who accesses or browses the Ijadi.io platform, whether or not they register or make an inquiry.

“User” means any individual, entity, organization, or authorized representative who enters into an Agreement with Ijadi.io to utilize its Services.

“Services” means all services offered by Ijadi.io including, but not limited to, AI-powered voice automation, SMS automation, API integration, analytics, and any services detailed in the Agreement.

“Platform” refers to the website (www.ijadi.io), dashboard, mobile app, APIs, or any other digital properties owned or operated by Ijadi.io.

“You” or “Your” refers to the Visitor or User, as applicable.

2. Introduction and Scope

This Privacy Policy outlines Ijadi.io’s commitment to safeguarding the privacy of its Users and Visitors. It describes how we collect, use, disclose, and store your information while providing our Services.

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, you must discontinue use of the Platform and Services.

3. Your Consent

By voluntarily submitting your personal or business information, or by allowing your authorized representatives to do so, you give Ijadi.io your consent to collect, process, use, store, and disclose your information in accordance with this Privacy Policy and all applicable laws in the United States and Canada.

You further authorize Ijadi.io to share such information with service providers, third-party partners, or affiliates for legitimate business purposes including but not limited to: customer service, data hosting, communications, payment processing, compliance, and analytics.

You may withdraw your consent at any time by contacting us at: [Insert Address]. Withdrawal of consent may result in limited functionality or suspension of Services.

4. Types of Information Collected

A. Personal Data

• Name
• Contact details (email, phone number)
• Company name and title
• Address or location
• Communication history

B. Sensitive Personal Information

• Banking information (except for passwords/PINs)
• Signed contracts or legal documents
• Identity verification data (e.g., government-issued ID if required)

C. Technical Information

• Device data, browser type, OS, IP address
• Access times, location-based data (GPS)
• Referring and exit pages, pages viewed
• Cookies, web beacons, tags, and scripts

D. Communication Metadata

• Call recordings (if applicable and consented)
• SMS/MMS logs
• Time stamps and engagement analytics

E. Non-Personal Information

• Aggregated statistics
• Usage trends
• Anonymized datasets used for service improvements

5. Purpose of Collection

We collect your Information for the following legitimate purposes:

• To deliver and improve our Services
• To provide customer support
• To track usage and system performance
• To comply with legal and regulatory obligations
• For fraud detection and prevention
• For communication, marketing, and promotions
• To fulfill contractual obligations
• To analyze and optimize product performance

6. Sharing of Information

We do not sell your data. We share data only under the following conditions:

• Service Providers: With vetted third parties who support business operations such as hosting, email/SMS infrastructure, analytics, and customer support.
• Legal Requirement: As required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets.
• Security and Enforcement: To prevent abuse, enforce agreements, or investigate fraud.

All partners are bound by strict confidentiality and data protection obligations.

7. Data Storage and Retention

Data is securely stored using U.S. and/or Canadian cloud providers compliant with industry-standard security frameworks (e.g., SOC 2, ISO 27001).

Personal Data is retained only for as long as necessary for business or legal purposes or as required by applicable laws and tax or audit obligations. Upon written request, we will delete your information within 30 days unless retention is mandated by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access and correct your data
• Right to delete your data
• Right to restrict processing
• Right to data portability
• Right to withdraw consent
• Right to lodge complaints with regulatory authorities (e.g., Office of the Privacy Commissioner of Canada or a U.S. State AG)

Requests can be submitted to [Insert Address]

9. Children’s Privacy

Our Services are not intended for children under 13 (U.S.) or under 14 (Canada). We do not knowingly collect personal data from children. If we become aware of such data collection, we will take steps to delete it.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate sessions
• Personalize content
• Analyze site traffic and usage patterns
• Store user preferences

You can manage cookies through your browser settings. Blocking cookies may impact certain functionality.

11. Third-party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such sites. Users are encouraged to read the privacy policies of all third-party services before sharing data.

12. Data Security

We implement commercially reasonable safeguards including:

• Encryption (in transit and at rest)
• Access controls and authentication
• Regular security audits and testing

However, no method of transmission over the Internet or method of electronic storage is 100% secure.

13. Changes to this Privacy Policy

We reserve the right to revise this Privacy Policy periodically. The updated version will be posted with a new effective date. Continued use of the Platform after updates implies acceptance of the revised terms.

14. Contact Information

If you have questions, complaints, or wish to exercise your privacy rights, contact:

Data Privacy Officer
Ijadi.io Inc.
[Insert Address]
Email: [Insert Address]

This Privacy Policy is governed by the laws of the United States and Canada, as applicable.