How FNOL intake automation captures a complete first notice of loss, verifies coverage, and routes the claim — at any hour, without chasing missing details.
FNOL intake automation is a voice AI that answers claims calls 24/7, captures a complete first notice of loss — date, location, damage, parties, and photos — verifies the policy, triages emergencies, and routes a ready-to-work claim to your adjusters, eliminating the callbacks caused by missing information.
The first notice of loss sets the tone for the whole claim. FNOL intake automation makes that first call fast, complete, and available at 3am — when accidents actually happen.
First notice of loss (FNOL) is the initial report of a claim. FNOL intake automation gathers every field an adjuster needs on the first call so the file opens complete:
The agent answers instantly, speaks naturally, and follows your carrier’s FNOL script and ACORD-aligned fields — see ACORD standards. It handles the whole conversation, then hands your team a structured record. This is the same engine behind our insurance voice agent.
FNOL intake automation recognizes injuries, fire, or total-loss situations and escalates them to an on-call human immediately, while routine losses are logged for the next business day. Nothing urgent waits in a queue.
Claims calls are recorded with disclosure and handled under SOC 2 and HIPAA-aware controls. Learn whether AI can handle claims calls.
No. It captures a complete, structured first notice of loss and routes it; adjusters do the adjudicating with better information and fewer callbacks.
The agent detects emergencies and warm-transfers to a human on-call immediately, capturing what it can along the way.
Book an activation call and see FNOL intake automation capture a complete claim on a live call.
